Culture Collections

Accessibility Statement – UK Health Security Agency (Culture Collections)

This is the Accessibility Statement for the UK Health Security Agency (UKHSA) Culture Collections website. This website is run by the UK Health Security Agency (UKHSA).

Technical Information about this Website’s Accessibility

UKHSA is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is not compliant with the Web Content Accessibility Guidelines 2.1 (WCAG) AA standard, due to the non-compliances listed in the following section, “Non-Accessible Content” and Disproportionate burden.

Disproportionate Burden

Having reviewed the regulations we believe that the Culture Collections website is exempt from current accessibility regulations. The website’s main purpose will mean members of the public will not use this website.

Due to website being updated in near future. Non-conformance issues will be applied to new website.

What are we doing to improve accessibility?

UKHSA is fully committed to meeting all the accessibility criteria specified in the regulatory provisions when needed. The website is being updated over the next couple of months. All non-compliance areas listed in this statement relate to the current website.

The new website will be deployed after the Accessibility Conformance Deadline date, (23/09/2020). This statement has been written against the current website to satisfy regulations.

The new website is being designed to meet WCAG 2.1 Level AA. The website will be tested against these standards before going live with focus given to the non-compliance areas listed. UKHSA will make continuous assessments of this website’s content and update this statement when issues have been resolved.  

How Accessible is this Website?

This website should allow a user to do the following:-

  • Modify the line height or spacing of text.
  • Zoom in up to 200% without the text spilling off the page.
  • Navigate most of website using a keyboard.

We are aware that there are many parts of this website that are not fully accessible :-

  • This website uses JavaScript to deliver certain features. Please make sure you have JavaScript turned on within your browser to deliver full features;
  • This website does not contain landmarks or skip repeating content unless a user navigates using heading levels;
  • Language of the website is not given to assistive technology but should still be read out in English
  • Search Result Pages does not have Status Messages listing number of results automatically;
  • Interactive forms for the registration and search process that are provided to us by our website provider are inaccessible to a wide-range of technologies;
  • Most older PDF documents are not fully accessible to screen reader software;
  • Live video streams do not have captions;
  • Some link text doesn’t make sense when read on its own (for example, ‘click here’).


Using this Website

Accessible Alternatives

Efforts have been made to create accessible alternatives for content that does not meet standards where possible.

Where appropriate we may be able to deliver content to users in accordance with their needs.

Please see “Make a request for Accessible Content” section for further details.


Make a request for Accessible Content

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille; please submit a general enquiry form.

We’ll consider your request and get back to you in 5 working days.

Purpose of Links

We use links to navigate to content on the website. External links will open in a new window.

Where possible the action of an external link will be described by extra description within the link text, so all users can understand the link’s purpose.  However, in certain areas of the website adding this extra description will become a disproportionate burden within the meaning of the accessibility regulations.

We have provided the following definition for external links: -

External Links will be used for any content that has known limitations with assistive technologies OR navigates a user away from secure platforms. In summary, this means the following items are considered External links –

(A)   Non-HTML Documentation (See “Issues with PDFs and other documents”)

(B)   Redirection away from secure platforms

(C)   External websites that are not part of this website or belong to UKHSA.


Contact us and Complaints Procedure

We are always looking for ways to improve the website. If you find any problems that are not listed within this statement, or believe we are not meeting the requirements of the accessibility regulations please submit a form here

Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Services (EASS)

Non-Accessible Content

Whilst UKHSA strives to adhere to accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website.

The content listed below is non-accessible for the following reasons.

Non-Compliance with the Accessibility Regulations

This sub-section lists issues that fail the current accessibility regulations.

  • The website doesn’t notify users that JavaScript is used to deliver accessibility features. To have full access to accessibility features please enable JavaScript within your browser.
  • Cannot bypass repeated content using keyboard or screen-reader
  • Language of the website is not given to assistive technology
  • Online forms will have difficulty with assistive technology
  • Search Result Pages does not have Status Messages listing number of results automatically.
  • Landmarks are not used correctly on certain pages.
  • Not all pages contain correct heading structure.
  • Some link text doesn’t make sense when read on its own (for example, ‘click here’).

Screen-Reader reading issues with Landmark regions

It has come to our attention that some of our accessibility features are not correctly contained within landmarks. This means it will be difficult for screen-reader users to find all content using landmarks. This fails WCAG 2.1 success criteria 1.3.1 and 4.1.1.

Navigating the website can still be achieved by using heading levels and link text.

Our website provider is currently updating our website templates with these fixes and we plan to have the fixes in place by September 2020 for the Accessibility Conformance Deadline.

Screen-Reader reading issues with Status Messages

It has come to our attention that status messages alerting users to changes within content are not being read out. This means it will be difficult for screen-reader users to become notified of changes within our websites. This fails WCAG 2.1 success criterion 4.1.3 Status Message.

Finding these details can still be achieved by navigating to the first line of content after the search results page.

Other potential accessibility issues are not within the current scope of the accessibility regulations.

Content that is not within the scope of the Accessibility Regulations

This sub-section lists issues that are exempt from the current accessibility regulations. For more information see following section, “Exemptions to the Accessibility Regulations”.

Issues with Live Video

Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions - live).

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Issues with PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they are accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (Name, Role Value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.


Exemptions to the Accessibility Regulations

Web Content that is not subject to the standards referenced in this policy statement are as follows: -

  1. Content that is archived.
  2. Content on intranets and extranets published before 23/09/2019
  3. Non-HTML Documentation (PDFs, Microsoft Office files) that were published before 23/09/2018.
  4. Non-HTML Documentation (PDFs, Microsoft Office files) that are essential to the services Culture Collections provides.
  5. Live Audio and Video
  6. Pre-recorded Audio and Video published before 23/09/2020
  7. Online Maps and mapping services
  8. Third Party Content that is not under direct control of UKHSA or main website provider – Google Translate, Social Media links

Policy Review

This statement was prepared on 15/09/2020. The UK Health Security Agency will review this policy every year on or before the 22/09/2020. This policy was last reviewed on 22/09/2020 by Ayuen Lual.


For more details on accessibility, see GOV.UK (opens in new window).


We always welcome feedback so that we can make improvements.


If you would prefer to email or speak to us, details are on the Contact Us page 

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