Culture Collections

Culture Collections Logo 2021

Dispatch and service update: 14 January 2022

 

Update: dispatch of orders resumed

 

The technical issues Culture Collections encountered after transferring to the new UKHSA finance system are being resolved. 

Culture Collections has now resumed regular order dispatch, however, there remains a backlog of orders to dispatch. We will continue to process orders in priority order (by date order received).

We would like to apologise for the delays you may have experienced with order delivery and extend our sincere thanks for your continued patience.

 

Next update 20/01/2022.

 

The UK Health Security Agency launched a new financial system at the beginning of October 2021. The new integrated system will streamline internal processes resulting in an improved purchasing experience for our customers. 

Following initial testing, several additional adjustments to the system have been identified and therefore order processing and dispatch of Culture Collections’ products remains on hold whilst these changes are being made.

We apologise for the delay and inconvenience caused and will keep you informed of the progress made. 

You can continue to place orders during this time, preferably through our distributors and collaborators.

 

Provisional Key Dates*: 

25 Sept **

Order processing on hold

Orders can be placed online or by email, but will not be processed until testing is complete

21 October     

Progress Update  - order processing remains on hold

26 October

Progress Update  - order processing remains on hold, work on adjustments continues. Next update on progress will be on or before the 1st of November

1 November

Progress Update  - adjustments to the system are being made, however order processing remains on holdNext update on progress will be on or before the 8 November

4 November

Progress Update - Limited order processing resumed

11 November

Progress Update - No change in status

16 November

Progress Update - Significant delay to order dispatch. Place new orders through distributors

23 November 

Progress Update - No change in status

30 November

07 December

17 December

 

23 December

Progress Update - No change in status

 

Progress Update - No change in status

 

Progress Update - No change in status

 

Progress Update - No change in status

06 January

14 January

Progress Update - dispatch of orders resumed

Progress Update - No change in status

TBC

Online & email orders transferred to new system and order processing resumes

Order shipment resumes

 

*All provisional dates will be regularly reviewed.

 ** On-going. Orders can be placed preferably via our distributors.

 

Reviewed 14 January - dispatch of orders resumed. Next update 20/01/2022

Reviewed 06 January - dispatch of orders resumed. Next update 13/01/2022. 

Reviewed 23 December - No change in status. Next update 06/01/2022.

Reviewed 17 December – No change in status. Update text updated. Next update 23/12/2021. 

Reviewed 07 December – No change in status. Update text amended for clarity. Next update 14/12/2021.

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