Culture Collections

Culture Collections Logo 2021

Dispatch and service update: 15 September 2021


Advance notice: Suspension of order processing 25 September - 10 October 2021 


Public Health England (which transfers to the UK Health Security Agency from the 1 October 2021) plans to launch a new financial system in October 2021.  

The new integrated system will streamline internal processes resulting in an improved purchasing experience for our customers.  

Provisionally, processing of orders for Culture Collections’ products will be placed on hold between the 25 September and the 10 October 2021 to allow for data transfer and testing of the system.  


Provisional Key Dates: 

17 September     

Last day to place order for dispatch by the 22 September (dependent on product and ship to country)

18 - 25 September   
Orders can be placed online or by email, but they may not be processed before the suspension period

22 September 

Last shipment 

25 Sept – 10 October         

Orders can be placed online or by email, but will not be processed until on or after the 11 October

11 October

Online orders transferred to new system 

11 – 17 October

Email orders transferred and order processing resumes

17 October

Order shipment resumes 


Online and email orders 

Online and email orders will be accepted during this time; online orders will be transferred automatically on the 11 October 2021 and will therefore be processed within a shorter timeframe than those submitted by email. Email orders will be processed in the order in which they are received. 


How to place online orders 

To place your orders online, please register for an account on the Culture Collections website: Register here 

Products can be purchased online by either credit card or by credit account.  For products which can be purchased by credit account only, your credit account and website account will need to be linked: 


I'm ordering from Culture Collections for the first time  

If you would like to make purchases by PHE Credit Account, you will need to apply for a PHE Credit Account to link up to your Online Registration Account. To do so, please complete this form and return it to the address indicated.  

I've purchased from the Culture Collections before  
If you would like to make purchases using your existing PHE Credit Account, you will need to complete an application form to link your existing PHE Credit Account to your Online Registration Account. To do so, please complete this form and return it to the address indicated. 


Please place your orders as soon as possible before the 17 of September. 

All provisional dates will be regularly reviewed. If you have any queries, please contact us via the online contact us form. 


Reviewed 15 September - Information unchanged, logo updated

Reviewed 10 September - Information unchanged

Reviewed 31 August - Information updated. Suspension dates amended to 25 September to 10 October

Reviewed 27 August - Information updated

Reviewed 12 August 2021 - Information unchanged

Reviewed 07 July 2021 – Information unchanged 



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