Culture Collections

How to order

The fastest way to order is online either via credit card or credit account. To do this you will need to register online. 

Products are available to place in your shopping cart before you register, however you need to register to complete checkout.

 

Online by credit card

Only certain products, which can be identified on the product detail pages, are available for purchase by credit card.  

Online by credit account

You must have set up a credit account and had it approved for online purchasing.

In order to apply for a new credit account, go to the 'My Account' page once you have registered and logged in. Here you will find an application form. If you wish to make an immediate purchase please use the credit card facility (if available) or alternatively email your order to culturecollections@phe.gov.uk 

We will notify you once your credit account has been set up and you will then be able to log back onto the website and purchase products using the credit account facility. 

Please note your order will only be processed when you have accepted the Terms and Conditions of Supply.

 

Frequently Asked Question (FAQ): My organisation already has a credit account set up and we have made purchases in the past, so do I need approval to use this credit account for online purchases?

If you have only ordered by fax or email in the past, before you are able to complete an online order, you will need to apply for approval to use your credit account.

See above on how to apply for approval. 

 


Ordering by email

We encourage you to order online, however, if you wish to submit orders by email please download an order form and email to: culturecollections@phe.gov.uk

Please provide the following with your order:

  1. VAT Exemption Certificate, if applicable (UK only)
  2. Acceptance of Terms and Conditions of Supply

Please note: You are responsible for informing the Culture Collections of times or days during the working week when goods cannot be received, for example public holidays and site closures.


Payment terms

Under the Terms and Condition of Supply, all payments are due 30 days after date of invoice. In certain circumstances payment may be requested in advance.

Payment is accepted by either cheque, direct bank transfer or credit card in UK Sterling only. For banking or accounts queries please contact receivables@phe.gov.uk

 
Order via Culture Collections distributors

We have a number of distribution partners for selected products, offering customers the benefit of ordering in their own language and using local currency.

See our full list of cell line and microbial distributors 

 

 

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